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Online reviews and reputation management are even more important to your digital strategy than you may realize. They make search engines more likely to recommend you, and customers more likely to click. And as we move into the age of automation and AI, high-quality reviews and testimonials from real humans will only grow in importance.
The good news is it’s not too late to get started. Now is the perfect time to revamp your review gathering and reputation strategy. Schedule a demo with our experts today – and we’ll make sure your business is always putting its best foot forward.
Real-time review monitoring
Online reviews can arrive at all hours, and businesses need to be ready to respond ASAP. This shows customers that you’re open for business, and they can count on the same careful attentiveness if they work with you. We track your reviews on all major platforms – including Google, Facebook, and Yelp – and respond within one business day.
What can the human touch do?
It’s amazing how a human response can quickly turn around a negative customer experience. Customers occasionally need to vent, and our team lets them by responding promptly, compassionately, and with a human touch. This can lead to customers revising negative reviews, giving you another chance, and turning bad experiences into loyal long-term customers.
Google Business Profile optimizations
In a world where Google still gets about 90% of all search engine queries, it’s important to use every tool they give you. Your Google Business Profile is exactly that – a valuable tool that can move the needle in a small but meaningful way. We specialize in optimizing yours, which, when combined with excellent reviews, gives Google maximum trust in recommending you, which means they recommend you more often.
Online directory management
Consistency is key when it comes to online directory management. Each directory has a minor but important effect on your online reputation, but your information must be uniform. We take the guesswork out of this repetitive and tedious task, ensuring your business can be found by anyone who needs to find it.
Summit – the app to help your business get online reviews
We get it. Requesting online reviews can be a pain. Countless clients over the years have told us exactly that, so we created Summit, the app designed to make online review gathering as easy as possible. From automatically emailing requests to equipping your technicians so they can send them while they’re in the field, Summit helps you build up your online reputation quickly.
Need help with reviews and reputation management?
Your online reputation is too important to leave to chance – and too valuable to ignore. Whether you’re starting fresh or looking to level up your review game, we’ve got the tools, team, and tech to make it happen (without the headaches).
Want to see how easy it can be to turn happy customers into vocal advocates? Let’s chat! Reach out to us today to book a demo and we’ll show you exactly how to make your online reputation work harder for your business.
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Reviews & Reputation in Vancouver WA – Portland OR – Nationwide
City Ranked is a Full-Service Digital Marketing Agency with Clients in Oregon, Washington & Select Industries Nationwide: